The company's messaging and voice solutions have expanded with the help of AI. Enterprises can use Twilio's AI tools to streamline customer support or integrate their own large-language models into Twilio's platform.
Most notably, the platform's VoiceAI tool helped the voice segment to a sixth-straight quarter of accelerating growth, Oppenheimer analyst Ittai Kidron pointed out in a research note. AI and the cross-selling of products are driving strong customer retention, the firm said, reiterating an Outperform rating and bumping its price target to $200 from $170.
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