SingPost’s persistent service failures and falling share price shows clear signs that operational standards keep declining—parcels are frequently lost, misdelivered, or severely delayed.
These service lapses are not only damaging the brand but also undermining customer trust and long-term profitability. Management’s lack of urgency in addressing these systemic issues is troubling.
Unless leadership takes immediate and meaningful action to restore service quality and invest in modern logistics capabilities, investor confidence will continue to erode.
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